Terms & Conditions
The terms “On Your Teeth,” “we,” “us,” or “our” refer to Sparkling Teeth Ltd, trading as On Your Teeth. The term “you” refers to the customer or user of our website.
1. General Terms
Agreement
When you place an order on our website, you agree to these Terms & Conditions along with our Privacy Policy and Returns Policy.
Accuracy of Information
We aim to keep all information on our website accurate and up to date, but we reserve the right to make changes to products, prices, or content at any time without notice.
Liability
All products should be used in accordance with the manufacturer’s instructions. We are not responsible for any indirect loss or damage resulting from misuse or incorrect application of our products.
Intellectual Property
All content, images, and designs featured on our website are the property of On Your Teeth or used under licence. Copying or redistributing any part of our website without permission is prohibited.
External Links
From time to time, we may include links to other websites for your convenience. We do not endorse and are not responsible for the content or availability of those external sites.
Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
2. Ordering & Delivery
Placing an Order
Please ensure all delivery and contact information is correct before submitting your order. Incorrect details may cause delays, and we cannot be held responsible for issues resulting from inaccurate information.
Delivery Times
All UK orders are sent via DPD Next Day Delivery. You will receive tracking information once your order has been dispatched. Orders placed before our cut-off time (Monday–Friday) are typically delivered the following working day.
Delivery Delays
While we aim for next-day delivery, please note that delays can occasionally occur due to courier backlogs or public holidays. We are not liable for delays once your parcel has been handed over to DPD.
Lost or Stolen Parcels
Once an order has been marked as delivered or left in a designated safe place, On Your Teeth cannot be held responsible for loss or theft.
3. Returns & Replacements
Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, unopened, and in their original packaging.
We are unable to accept returns on used or opened products unless they are faulty or damaged.
Faulty or Damaged Items
If your order arrives damaged or there’s a fault with the product, please contact us within 24 hours of receiving it. Be sure to include photos and your order details so we can review the issue quickly.
Refunds
Refunds are issued once the returned products have been received and inspected. Please note that delivery charges are non-refundable unless the item was faulty or sent in error.
4. Promotions & Discounts
We occasionally offer promotions or discount codes to our customers. Only one discount code may be used per order, and codes cannot be applied to sale items unless otherwise stated.
We reserve the right to modify or withdraw any promotion at any time without prior notice.
5. Reselling Our Products
We’re happy for other retailers to stock and sell our products. However, if you plan to do so, please contact us first so we can ensure branding, pricing, and product details are consistent with our standards.
6. Limitation of Liability
We do our best to ensure every product meets our high standards. However, On Your Teeth will not be held liable for any loss, damage, or injury resulting from the use or misuse of any product purchased through our website.
7. Contact Us
If you have any questions about these Terms & Conditions or need support with an order, please contact us:
📍 Sparkling Teeth Ltd (trading as 'On Your Teeth')
32 Main Street, Ashley, Market Harborough, Leicestershire, England, LE16 8HF
📞 0330 1338 420
📧 support@onyourteeth.com